Terms of service

1. These terms

Alert Hire is provided by Alert AI Pty Ltd (ABN 12 700 646 153), an Australian company ("we", "us"). These terms are a contract between us and the organisation that opens an Alert Hire workspace ("you", "the agency").

You accept these terms when you sign in to a workspace, invite a teammate, choose a plan, or otherwise use the service. If you accept on behalf of an organisation, you confirm you are allowed to. If you do not agree, do not use Alert Hire.

2. The service

Alert Hire screens candidates for open roles. You upload CVs against a job, an AI assistant reads and scores them, an invitation rule you set decides who receives a written interview link, the assistant runs the interview in our web portal, and your recruiters read a scored report and record a decision. We may add, change or retire features as the service develops, and we will tell you before removing anything you rely on.

3. Accounts and your team

• Each person in your workspace needs their own sign-in. Do not share accounts.
• You are responsible for what is done under your workspace, including by people you invite. Remove people who leave.
• Keep passwords safe and tell us straight away if you think a sign-in has been compromised.
• You must give accurate details for your organisation and keep them up to date.

4. Your responsibilities with candidates

You bring the candidates. That means you are responsible for making sure you may lawfully hold their details and put them through a screening, and for telling them what you do with the results. In particular you agree to:

• Only upload candidates you have a lawful basis to screen, and only for a real, open role.
• Give candidates the notice the Privacy Act and any other applicable law requires, and honour their requests to access, correct or delete their information. We will help.
• Treat the assistant's scores as decision support. A person at your agency reads the report and makes the decision.
• Not use Alert Hire to discriminate on any ground the law protects, and set competencies and questions that relate to the job.
• Not upload information you know to be false, defamatory, or someone else's confidential material.
• Not use the service to send unsolicited messages to people who are not candidates for a role.

5. AI outputs

The assistant is a large language model. It is good at reading and summarising but it can be wrong, miss context, or be misled by an unusual CV. Every score in a report comes with the evidence it was based on so a recruiter can check it. You agree not to rely on an AI output as the sole basis for a decision about a candidate, and to review any output before it leaves your agency.

We do not use your candidates' CVs or answers to train AI models, and our AI provider does not either under our agreement with them.

6. Candidate data and privacy

Candidate information you put into Alert Hire stays yours. We process it only to provide the service to you, on your instructions, and as described in our privacy policy. You control the retention period from Settings, and we delete candidate data automatically when it passes. You can export or erase a single candidate's data on request.

We store candidate data in Australia and use a small number of overseas providers for particular steps, listed in the privacy policy. By using the service you authorise those disclosures on behalf of your candidates.

If we become aware of a data breach affecting your candidates, we will tell you without undue delay and give you what you need to meet your own obligations.

7. Fees

• Plans are priced in Australian dollars and billed monthly in advance through Stripe, or yearly in advance where that has been agreed. A plan is a flat fee, and the number of permanent hires a month it covers sets the tier. Screening is not charged for: users, jobs, role templates and candidates screened are unlimited, subject to fair use.
• Fair use is 150 CV screens and 40 interviews for each hire your plan covers, pooled across the month. We will contact you before fair use affects your service. We do not bill for screening above it.
• Hires are counted once at the end of each calendar quarter. A hire is a permanent placement that starts, for a candidate who came through screening on the service; offers, interviews, contract extensions and a replacement inside your rebate period are not hires. Unused hires roll forward inside the same quarter. If your hires are consistently above your tier, we will ask you to move to the tier that covers them. Temporary and contract desks are priced separately.
• A one-off implementation fee applies when a workspace starts, at the amount quoted to you.
• Prices shown in the app exclude GST unless stated. Where GST applies, it is added to the invoice.
• If a payment fails, screening continues for 30 days while you fix the payment method. After that the workspace is paused until it is paid.
• Where your order sets a minimum term (three months on the standard option), the plan runs to the end of that term and then continues month to month.
• You can cancel at any time from the billing portal, subject to any minimum term. The plan runs to the end of the period already paid for and is not refunded for the unused part, except where the law says otherwise.
• We may change prices with at least 30 days' notice by email. A change applies from your next billing period after the notice. Where we have agreed a locked rate with you, that rate does not change while your subscription continues.

8. Intellectual property

We own Alert Hire: the software, the design, the templates we ship and the assistant's prompts. You get a non-exclusive licence to use it for your agency's recruitment while you subscribe. You own the material you upload and the reports produced about your candidates. You give us the licence we need to store and process that material to provide the service. If you send us feedback, we may use it without owing you anything.

9. Confidentiality

Each of us will keep the other's confidential information confidential and use it only for this agreement. Your candidate data and your client names are your confidential information. Our pricing that is not public, and how the service works inside, are ours. The obligation does not apply to information that is public, already known, or that the law requires to be disclosed.

10. Availability and support

We aim to keep Alert Hire available all the time and we monitor it around the clock, but we do not promise uninterrupted service. We may take it down briefly for maintenance and will try to do that outside Australian business hours. Support is by email and we answer on business days.

11. Warranties and liability

The Australian Consumer Law gives you guarantees that cannot be excluded. Nothing in these terms limits them. Where the law lets us limit our liability for breaching a guarantee, our liability is limited to supplying the service again or paying for it to be supplied again.

Apart from those guarantees, Alert Hire is provided as it is. We do not promise that any candidate assessment is accurate or that any hire will work out; those decisions are yours.

To the extent the law allows, neither of us is liable to the other for indirect or consequential loss, including lost profit or lost business, and our total liability under this agreement in any 12 months is limited to the fees you paid us in that period. This limit does not apply to a breach of confidentiality, misuse of candidate data, or anything the law does not let us limit.

You will cover us against claims from candidates or third parties that arise from you uploading information you were not entitled to, or from a decision your agency made.

12. Suspension and ending the agreement

• You can stop using the service and cancel your plan at any time.
• We can suspend a workspace immediately if we reasonably believe it is being used unlawfully, to harm candidates, or in a way that puts the service or other customers at risk. We will tell you why and lift the suspension once it is fixed.
• Either of us can end the agreement with 30 days' notice. We can end it immediately if the other side breaches these terms and does not fix the breach within 14 days of being told.
• When the agreement ends, you can export your reports for 30 days. After that we delete your workspace and its candidate data, apart from what the law requires us to keep.

13. Changes to these terms

We may update these terms as the service changes. We will email the workspace owner at least 30 days before a change that reduces your rights takes effect. Continuing to use the service after that date is acceptance. This version is effective from 10 September 2026.

14. General

• These terms are governed by the laws of Victoria, Australia, and each of us submits to the courts there.
• Neither of us is responsible for a failure caused by something outside our reasonable control.
• You may not assign this agreement without our consent. We may assign it to a business that takes over Alert Hire, and we will tell you.
• If part of these terms is unenforceable, the rest still applies.
• These terms, the privacy policy and the plan you chose are the whole agreement between us about Alert Hire.
• Notices to us go to admin@alertai.com.au. Notices to you go to the workspace owner's email address.

15. Contact

Alert AI Pty Ltd, ABN 12 700 646 153. Email admin@alertai.com.au.